Refund and Exchange Policy: Flora Concerns

Because we deal in perishable goods (like fresh flowers) and carefully assembled gifts, our policy is designed to ensure the quality of every product upon arrival.

Our General Policy: No Returns

We operate a strict No Return policy:

  • Final Sale: All purchases of bouquets, gift boxes, and Gajara/Maala are considered final.
  • Perishable Items: Due to the perishable nature of flowers, we cannot accept returns once the items have been delivered.

Exchange for Damaged Items Only

Your satisfaction and the freshness of our products are our priority. We only offer an exchange or replacement under one specific condition:

  • Condition: We will gladly process an exchange if your item arrives visibly damaged, wilting, or in an unusable condition.

How to Report Damage and Request an Exchange

If you receive a damaged product, please follow these steps immediately:

  1. Immediate Notification: You must notify Flora Concerns within 1 (one) hour of delivery. Damage reported after this timeframe cannot be verified or covered.
  2. Provide Evidence: Send us clear photographic proof of the damaged product and its packaging. This allows us to quickly verify the issue.
  3. Resolution: Once the damage is verified by our team, we will offer you a free exchange for the same item or an item of equal value.
  4. No Cash Refunds: Please note that we typically do not provide monetary refunds; our resolution is focused on replacement and exchange to ensure you get the perfect gift.

Important Exclusions

We cannot offer an exchange or refund if the issue is due to:

  • Incorrect information provided by the customer (e.g., wrong address).
  • Neglect or improper care of the flowers after they were successfully delivered.
  • “Change of Mind” or subjective aesthetic preferences (e.g., “I don’t like the color”).